Transportation is the circulatory system of our economy. Though many people take it for granted, every day the world relies on a complex network of transportation systems to move people, food and the products that sustain civilization. Airplanes, trains, ships, cars, buses, trucks and bicycles navigate myriad routes to reach their destinations. Even if you don’t leave your home, your life is still influenced by this massive system: virtually every tangible good—food, clothing, medicine, fuel, and electronics—has been transported into your world from somewhere else.
Areas Of Concentration:
Increase the agility of customer sales and service systems by modernizing your airline’s reservation system on a common, open platform. Using enterprise modernization capabilities that combine business process management with a service-oriented architecture (SOA), you can simplify processes across your enterprise and with your alliance partners and provide a consistent customer experience across multiple booking channels.
Freight & Logistices:
Consistently capture your customers’ transaction histories and profiles, and make this information available to the entire enterprise across all processes. Using advanced analytics and refined segmentation, you can manage customer information using multiple channels and enable real-time updates, proactive communications, and choices before, during, and after transport.
Dramatically improve your end-to-end passenger experience by consistently capturing your passengers’ histories and profiles, and delivering personalized offers and services based on this information. Using advanced analytics, refined segmentation, and campaign management, you can deliver relevant information to passengers across channels according to their preferences, including cross- and up-sell opportunities.
Hotel & Travel Services:
Dramatically improve the end-to-end traveler experience by consistently capturing your travelers’ histories and profiles, and delivering personalized offers and services based on this information. Using advanced analytics, micro-segmentation, and enterprise marketing management, you can deliver relevant information to travelers across channels according to their preferences, including cross-sell and up-sell opportunities.